Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. If in case the package status is shown as non-deliverable, please call our courier partners’ customer service numbers or reach out to them. You can also mail us at support@thechennaishoppingmall.com with your order number in case of further queries.

An easy cancellation process is available for all our esteemed customers. You can cancel your online order within 24 Hours of order placement. You can mail us at support@thechennaishoppingmall.com or can reach out to us via call +91 9000777444.

Keeping in view the ease of delivery, our courier partners will make 2-3 delivery attempts at the address specified by the customer. Beyond this they will inform us about the package, being non-delivered.

All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use Cashfree/Razorpay payment gateways. So you can be rest assured about the mode of payment you choose.

We can process only one shipping address per order. So, if any customer would like to order several items and ship to different addresses, please treat this as separate orders. A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

Payments / Refunds

Payments made on thechennaishoppingmall.com can sometimes fail. If you are facing this issue, you can contact at support@thechennaishoppingmall.com or call/whatsapp us at 9000 777 444.

The following payments are accepted at thechennaishoppingmall.com : 1) Credit cards 2) Debit cards 3) Net banking 4) UPI Payments (PhonePe,GooglePay,PayTM,) 5) Mobile wallets

Your refund is estimated to be credited in the account, used for order payment, between 4-10 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.


No, The Chennai Shopping Mall delivers products within India.

The order will be delivered within 3-5 working days from the date of order. You can find the duration of delivery by specifying your pin code at the toolbar, located at the right side of the product detail page.

All of THE CHENNAI SHOPPING MALL orders are shipped from our warehouse in Hyderabad, India to the shipping address provided by the customer via our courier partners viz Delhivery, BlueDart, India Post, Shiprocket, etc.

Though our charges are transparent, a customer might be charged additionally over and above the initial payment made for the products and these import duties are charged once the shipment reaches the customer’s country. The amount for the same would differ from country to country as the import duty and taxes for each country are different. In case any country-specific Import duties are charged, they are paid by our courier partners, as agreed by us. You are required to clear the said dues at the time of delivery and pay the same to the courier partners.

Customer support

+91 9000 777 444

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